Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Proof of purchase is also required.
To start a return, contact us at support@phantom-labs.shop.
If your return is approved, we’ll provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.
Customers are responsible for return shipping costs unless the item arrives damaged or defective.
Damaged or incorrect items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-returnable items
We do not accept returns for:
- Gift cards
- Personalized/custom items
- Sale items
Exchanges
To exchange an item, please return the original item first. Once the return is approved, you can place a new order.
European Union 14 day cooling off period
If your order is shipped to the European Union, you may cancel or return your order within 14 days of delivery for any reason, provided the item is unused and in original condition.
Refunds
Once we receive and inspect your return, we’ll notify you about the approval status of your refund.
Approved refunds are processed back to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, contact us at support@phantom-labs.shop.